A Prepaid card is not a debit or a credit card – so there is no credit check, even if you have poor credit history you can still get a card! When you use your Prepaid card, you are spending money you have already topped up into your prepaid card, meaning all your purchases are prepaid. The Prepaid card is a payment card that works like a pay as you go phone – you need to put money on it before you can use it. When you use a debit card, you are using money linked to a bank account and when you use a credit card you buy now and pay later. With a prepaid card you only spend the money you have loaded on your card.

No, you do not need to have, or open, a bank account to get a card.

To issue a card we will need your passport number or UK driving licence number, and a delivery address for the card. When you apply for your card, we will ask for your name, and full UK address with a valid postcode. We need this to deliver your card. However, we do reserve the right to decline your application if the details you provide do not match the details on our postal address database. We will also use external verification agencies to confirm your address as part of our commitment to fraud prevention.

You can use your Prepaid card at over 28 million retail outlets and over one million cash machine locations worldwide, wherever the MasterCard Acceptance Mark is displayed.

Receive your wages; everyday shopping; internet shopping; mail order and telephone order; topping up your mobile phone; paying bills; paying monthly subscriptions; withdrawing cash from Cash Machines

No. A Prepaid card doesn't offer you credit, so we don't need to run a credit check or check your credit history.

There is an issue fee, Please see pricing in the card tariff . Other card usage fees apply and these are clearly detailed in the Fees Summary section of the card terms and conditions.

Yes. Your prepaid card is Chip and PIN protected for added security. You will receive a Personal Identification Number (PIN) which you use with your prepaid card to get cash from any cash machine displaying the card Scheme acceptance mark or to purchase goods or services at merchants. For your peace of mind, your money is held safely at Newcastle Building Society. If you lose your card, your card and PIN will be replaced in accordance with the terms and conditions.

You can order your card from this website. You can pay for the card online using any existing debit or credit card. To issue a card we will need your passport number or UK driving licence number, and a delivery address for the card. You do not need a bank account, credit history, or proof of address.

No need for credit checks or a credit history. Convenience. Your Prepaid card can be used wherever the MasterCard Acceptance Mark is displayed. No interest charges on the card. You can only spend what you load. Once the money loaded onto the card has been spent, you can't spend any more until you've topped it up.

You will normally receive your personalised prepaid card within 7 to 10 days of paying for your card. Your PIN will arrive separately a few days later.

Yes, but you will need to activate it first (just see the question below)! Once your prepaid card is activated and loaded with money you can use it to pay for whatever you want, wherever you see the MasterCard acceptance mark.

You must sign the signature strip on the reverse of the Prepaid card as soon as it is received. You must then activate it before you can access any money on your card or any funds can be loaded. You can activate your card by selecting the Activate option on www.evolution-card.co.uk or calling Customer Services on 0207 081 0836

Please call Customer Services on 0207 081 0836. You will need the card and your PIN Access Code which was e-mailed to you.

It makes good sense to change the PIN from the one you are initially issued with to one that is easy to remember. This is easily done at most cash machines in the UK or Internationally, Please ensure that the machine displays the Acceptance Mark for your card. All you do is insert your prepaid card and enter the PIN you were issued with. If the PIN change option is on offer at the cash machine you are using, the instructions will pop-up on the screen.

Simply go to the Activate section on the website and activate your card. Alternatively you can call the Customer Services team on on the number listed on the contact us page. Other operator's charges may apply) or text ACTIVATE followed by a space and your 16 digit card number followed by another space and your date of birth (ddmmyyyy) to the sms number provided on the contact us page.

The companion card is an additional card which you can send to your family and friends back home. You can share money between your primary card and the companion card for FREE. Companion cardholders must be 13 years or older.

It's easy. You can request additional cards by logging onto the My account area of the website or by calling our Customer Services team using the contact details here. Card costs are displayed on the tariff-summary page. See terms and conditions for full details.

You must be 18 years or older to buy a prepaid card. You can buy a companion card as a gift for someone else, however they do need to be aged 13 years or older. So you could for example buy one for your 14 year-old and give it as an alternative to pocket money. When buying a card for a young teenager, we recommend it is used with parental guidance.

We are not able to offer top-up by credit/debit card at the moment. You can, however, top-up your card with cash at a PayPoint or with a standing order from a bank account or you can have your wages paid directly onto your prepaid card.

You can use the PayPoint locator on the website to find your nearest PayPoint outlet.

In shops, online, abroad, over the telephone and mail order, so you can use it wherever you see the MasterCard Acceptance Mark.

Yes. You can get cash from any cash machine that displays the MasterCard Acceptance Mark, up to the amount that's available on your card or up to a limit of £250 per day. Please see below for more information about the cash limit you can withdraw from your card. There is a withdrawal fee of £0.50 per UK transaction and £2.00 per international transaction (selected Cash Machine owners may charge additional fees).

No, you can't get cash from a bank using your card (other than at a cash machine).

Yes. You can use your prepaid card for cash-back transactions in the UK.

The maximum you can top-up via PayPoint is £499 and via BACS or standing order the limit is £2,500. Also, the total balance on all of your cards cannot exceed £5000 at any one time. There are also restrictions on the number of top-ups you can make each month - for further details on these limits, see the full terms and conditions.

Your prepaid card can be used in the same way as a debit or credit card.  There are 28 million card retail outlets globally ready to accept your prepaid card provided you have sufficient funds on your card. You can use your prepaid card online, by phone and in store, for everyday purchases whether groceries, petrol, paying bills, booking travel and even topping up your mobile phone.

Yes. You can use your prepaid card to purchase goods and services online.

You may not be able to use your prepaid card if a retail outlet is unable to obtain authorisation for the spend you wish to make. Prepaid cards may also not be accepted for the hire of a car. This may be due to the extended time period that can occur when a transaction is authorised and when funds are deducted from your card or because of the difference that can occur between the amounts authorised and the amount subsequently claimed.

You need to use the registered address of the primary cardholder. This is also true if a companion cardholder makes a purchase. Remember you can always update your details by visiting the Members area of the website.

MasterCard supplies the currency conversion rates to all card issuers on a daily basis.

Each retail store has its own return policy and will handle returns as they would with any other transaction. They put the money back on your card, give you a cash refund, or a store credit.

If you decide to cancel a transaction that has already been authorised, it may take a few days before your funds can be cleared for use on your card again. In the meantime, you won’t be able to use those funds for other transactions.

You will not receive a paper statement, however, you can view your current balance and recent transactions online FREE of charge by logging into your account. Alternatively you can receive a balance by using the SMS services, please refer to the SMS section for further details

You can check your balance and transaction history online for FREE! Alternatively you can call Customer Services. To check your balance using your mobile phone, just text BALANCE followed by a space and the last 4 digits of the card number on the front of your card to the number displayed on the contact us page. Your card balance will then be returned to you by text. SMS service fees may apply. If you are using a pre-pay mobile phone, please make sure you have enough credit before texting. The mobile phone you use must have the same number as used on your prepaid card application. If your phone number changes or you didn’t include a mobile phone on your application, please contact us from the "your details" section of the account maintenance functions.

You can have your wages paid directly onto your prepaid card. Simply click here to print out our wages payment form or fill out the form in your Welcome Pack. Read the instructions carefully, then simply complete the form and hand it to your employer to process.

In some circumstances, you may need a minimum balance on your Prepaid card for your card to be accepted.

On rare occasions, when a merchant cannot go online and check with us how much money you have on your card, your transaction may be declined

Like debit and credit cards, a transaction is pending when a merchant or retailer requests confirmation that you have funds available for the transaction. We have confirmed that you had the funds available and we are holding them for the merchant or retailer to process the transaction. We hold them up to 15 days for the merchant to confirm the transaction. If the transaction is not confirmed by the merchant within this timeframe the funds will be released back to your available balance. It will appear as "pending" when you view your statements online. If you want to cancel a pending transaction or have any questions about the transaction please contact the merchant directly as they will have to cancel it.

There is no interest to pay and no late payment fees on your prepaid card. It is not a credit card so you can not usually exceed the funds you have on your card. All fees and charges applying to your card are set out in the terms and conditions.

You will not earn any interest on any funds loaded on your Prepaid card.

If your card still has funds on it and in good standing, we will automatically send you a replacement card one month prior to the expiry date of your current card. If you do not receive the replacement card, please contact our Customer Services team on the number listed on our contact us page to request a replacement. You will not lose any funds on your card if you do not receive a replacement card before your prepaid card expires. Please see the terms and conditions for more information.

If you want to cancel your card, just call our Customer Services team, find our contact details in the contact us section of this website

You must let us know as soon as possible by logging in and using the 'Your Details' facility on the website if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid card, for example, to notify you that we have cancelled your Prepaid card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.

It is your responsibility to ensure that there are sufficient funds on your card to cover the fees. If there are insufficient funds on the card then transactions will be declined and the card may be blocked for further usage.

Just give our Customer Services team a call and we will assist you in creating a new password to access your information online.

You can contact us using any of the methods listed on our contact us page.

Please visit our Member’s Area to update your contact details. Alternatively, please contact Customer Services and they will amend your records.

Customer Services are open time are published on the contact us page.

A prepaid card is a payment card that works a bit like a pay as you go mobile phone. You load it with money and can only spend what you’ve topped it up with. The card is personalised with your name, a chip and PIN and unique card number, so you can use it anywhere you see the MasterCard Acceptance Mark – in shops, on the internet, here and abroad. You can check your card balance online and via SMS. You can also view full details of all transactions online.